Shipping Policy

Thank you for shopping at icureusa.com, operated by SHIVAKRISH ENTERPRISES LLC. We strive to deliver your order in a timely and secure manner. Please read our shipping policy carefully to understand how we handle shipping, delivery times, and related issues.

1. Shipping Locations

We currently ship to:

  • United States

  • India

  • Selected international countries (Please contact us for availability)

If your country is not listed during checkout, please contact us to check if we can accommodate your request.

2. Processing Time

  • Orders are typically processed within 1–3 business days (excluding weekends and holidays) after payment confirmation.

  • Orders placed after 5 PM (IST/EST) or on weekends/holidays will be processed the next business day.

3. Shipping Time & Delivery Estimates

Estimated delivery times vary based on the shipping destination:

United States:

  • Standard Shipping: 5–10 business days

  • Expedited Shipping: 2–5 business days

India:

  • Standard Shipping: 3–7 business days

  • Expedited Shipping: 1–3 business days

International:

  • Delivery timelines vary by country (7–21 business days average)

Note: Delivery estimates are provided by our carriers and may vary due to customs, weather, or other unforeseen delays.

4. Shipping Charges

Shipping costs are calculated at checkout based on the delivery location, shipping method selected, and order weight/size.

  • Free Shipping may be available for orders over a specific value (displayed during promotions or at checkout).

  • Any applicable duties or customs charges for international shipments are the responsibility of the customer.

5. Order Tracking

Once your order is shipped, you will receive a confirmation email with tracking information. You can track your order directly using the provided tracking link.

6. Delays or Issues

While we aim to deliver within the estimated timeframe, delays can occur due to:

  • Carrier delays

  • Customs clearance (for international orders)

  • Incorrect shipping addresses

Please ensure all delivery information is accurate at the time of order to avoid delays.

7. Undeliverable Packages

If a package is returned to us due to an incorrect address or failed delivery attempt, we will notify you. Reshipping fees may apply.

8. Damaged or Lost Packages

If your package is lost or arrives damaged:

  • Please contact us within 7 days of delivery for assistance.

  • Provide order number, tracking number, and photos of the damage (if applicable).

We will work with the carrier to resolve the issue and may offer a replacement or refund as appropriate.

9. Contact Us

If you have any questions about your shipment, please reach out:

SHIVAKRISH ENTERPRISES LLC
📧 Email: Support@icureusa.com
đź“ž Phone: +91 98246 67161