Refunds & Returns

At icureusa.com, operated by SHIVAKRISH ENTERPRISES LLC, your satisfaction is our priority. If you are not completely happy with your purchase, please review the following Refunds & Returns Policy.

1. Return Eligibility

You can request a return or refund within 15 days of receiving your order if:

  • The product is defective, damaged, or faulty upon arrival

  • You received the wrong product or an item different from what you ordered

  • You wish to return an unused, unopened product in its original packaging

2. Return Process

To initiate a return or refund:

  1. Contact us within 15 days of delivery at
    📧 shivakrishenterprisesllc@gmail.com or
    📞 +91 98246 67161

  2. Provide your order number, reason for return, and photos if the product is damaged or incorrect.

  3. We will review your request and provide instructions on how to return the item.

3. Return Shipping

  • Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., damaged or wrong product).

  • We recommend using a trackable shipping service for your return.

4. Refunds

  • Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within 7 business days to the original payment method.

  • Shipping charges (original and return) are non-refundable unless the return is due to our error.

5. Exchanges

Currently, we do not offer direct exchanges. Please return the product and place a new order for the item you prefer.

6. Non-Returnable Items

  • Products that are used, damaged by the customer, or not in original condition

  • Perishable goods or personal hygiene products (if applicable)

7. Contact Us

For any questions or concerns about returns and refunds, please contact:

SHIVAKRISH ENTERPRISES LLC
30 N Gould St  #44949, Sheridan, WY 82801, USA
Sheridan, WY 82801
📧 Support@icureusa.com
📞 +91 98246 67161